One post tagged with "payment follow-up"

A client calls to settle an outstanding balance. Reception remembers that someone sent a reminder, but nobody is sure whether another colleague called afterward—or whether the payment has already been recorded. Meanwhile, the next person reviewing the account sees it on an overdue list and prepares to follow up again.

Managing veterinary clinic overdue payments is easier when everyone can answer the same questions: what is still open, who is following up, what happened last, and what needs to happen next. This article sets out a practical routine that works whether your clinic uses paper, a spreadsheet or a management system.