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IVATEC Privacy Statement

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Last updated: February 15, 2024

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Your privacy is important to us. This privacy statement explains the personal data IVATEC processes, how IVATEC processes it, and for what purposes.

Data Collection​

IVATEC collects data to operate effectively and provide the best experiences with our products, such as the Veetz application. Data collection is aimed at personalizing and improving our services, facilitating veterinary care management, and promoting a richer and more interactive experience for users, suppliers, and professionals in the field.

Types of Data Collected​

Data provided directly by you:

  • User Information: Includes name, address, phone number, email, and payment details. This data is essential for creating and managing your Veetz account, processing transactions, and providing customer support.
  • Animal (patient) Information: Name, species, breed, health information, and medical history. These are essential for personalizing care and health recommendations for each animal.
  • Supplier and Veterinarian Information: Name, specialization, contacts, and services offered, enabling connection between animal health professionals and application users.
  • Treatment and Health Examination Images and Videos: Images and videos related to animal treatments and health examinations to facilitate the sharing of crucial health information between users and veterinary professionals, promoting more effective diagnosis and monitoring.
  • Audios: Audio recordings may be collected to provide support via voice messages within the application, facilitating communication between users and support staff or animal health professionals.

Data collected automatically through your interactions with the application:

  • We use technologies such as cookies and software that record your use of our application to better understand your preferences and optimize your experience with our products.

Purpose of Collection​

The collection of this data allows us to:

  • Improve the efficiency and effectiveness of services offered by Veetz, personalizing the user experience.
  • Facilitate communication and the sharing of important information between users, suppliers, and animal health professionals.
  • Develop new features and services that meet the needs of our users and contribute to the advancement of veterinary care.

IVATEC is committed to protecting the privacy and security of your data. All collected information is treated with the utmost confidentiality and security, as described in our data protection policy.

Data Use, Processing, and Data Analysis​

At IVATEC, we take seriously the responsibility of managing the data collected through the Veetz application. The use, processing, and analysis of this data are essential for providing, maintaining, protecting, and improving our services, as well as developing new products that meet the needs of our users and the global veterinary community.

Data Use​

The collected data is used to:

  • Enhance User Experience: We tailor our services to meet the specific needs and preferences of our users, including content personalization and recommendations.
  • Product Development: The collected information helps us develop, test, and enhance new products and features, aiming for continuous innovation in veterinary care.
  • Customer Support: We provide efficient and personalized support to users, facilitating problem-solving and addressing questions.
  • Communication: We use the data to communicate with users about our services, including news, updates, and offers that may be of interest.

Data Processing and Analysis​

  • Artificial Intelligence and Machine Learning: We apply AI technologies to analyze large volumes of animal health data. This allows us to identify patterns, predict health trends, and offer personalized recommendations to users, contributing to better prevention and treatment of animal health conditions.
  • Data Analysis: We conduct data analyses to better understand how our services are used, helping us identify areas for improvement, optimize service effectiveness, and ensure user satisfaction.
  • Security and Fraud Prevention: We process data to identify and prevent fraudulent or abusive activities that may affect the security and use of our services.

Commitment to Privacy and Security​

  • Privacy by Design: We integrate privacy practices into the development and operation of our services, ensuring that the protection of personal data is a priority from the outset.
  • Transparency: We provide clear and accessible information about how data is used and processed, allowing users to make informed choices about their participation in our services.
  • User Control: We respect users' privacy rights, offering options for accessing, correcting, and deleting their personal data.

IVATEC is committed to using collected data responsibly and ethically, with the aim of continuously improving the health and well-being of animals while protecting the privacy and security of user data.

Data Sharing​

IVATEC shares your personal data with your consent or as necessary to complete any transaction or provide any product you have requested or authorized. Additionally, we may share data with trusted vendors and partners to process information on our behalf, as necessary to provide services promoted by IVATEC, or when required by law or to respond to legal proceedings.

Data Protection​

The security of your personal data is a top priority for IVATEC. We have implemented a variety of security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes the use of encryption, restricted access to data, and security protocols for data communication.

Use of Artificial Intelligence​

IVATEC employs artificial intelligence (AI) technologies to enhance the user experience and provide advanced insights into veterinary care through Veetz. This includes:

  • Analysis of Animal Health Data: We use AI to analyze health data entered to provide personalized care recommendations.
  • Social Network Features: AI is used to moderate content, recommend connections between users with similar interests, and optimize the platform experience.

All AI uses are designed with privacy in mind, ensuring that data is processed ethically and securely.

Data in Social and Health Contexts​

Within Veetz, users can share information about their animals, care experiences, and interact with other users, suppliers, and veterinarians. This includes:

  • Information Shared in Profiles and Posts: Information users choose to share on their social networks, which may include animal health data.
  • Connections with Suppliers and Veterinarians: Data shared to facilitate veterinary care, such as appointments, consultations, and health records.

IVATEC treats this data with a high degree of responsibility and confidentiality, ensuring privacy protection and compliance with applicable standards.

Compliance with LGPD and International Regulations​

IVATEC is committed to fully complying with the Brazilian General Data Protection Law (LGPD) and applicable data protection regulations in other jurisdictions. To achieve this, we have adopted practices that include:

  • Transparency in Data Processing: Clearly inform users how their data is collected, used, and shared.
  • User Consent: Ensure that consent is obtained clearly and unequivocally for the processing of personal data, especially for sensitive health-related data.
  • Data Subject Rights: Facilitate the exercise of users' rights regarding their personal data, including access, correction, and deletion.

Data Responsibility and Governance​

We have implemented a robust data governance program that includes technical and organizational measures to protect personal data against security risks and ensure compliance with data protection laws. This involves:

  • Data Protection Impact Assessments (DPIAs): Conducting regular assessments of the impact of data processing activities on user privacy.
  • Training and Awareness: Ensuring that our staff are well informed about their responsibilities regarding data protection.

For more information about our privacy practices or if you have any questions, please contact us through the provided channels.

Expanded User Rights​

IVATEC recognizes the importance of privacy and the protection of personal data. In compliance with the General Data Protection Law (LGPD) and other international data protection regulations, we guarantee you, as a Veetz application user, a series of expanded rights related to the use of your personal data.

Right to Object:

  • You have the right to object, at any time, to the processing of your personal data, especially when processed for direct marketing purposes or based on our legitimate interest. This includes, but is not limited to, objecting to the use of your data for personalized advertising and marketing activities. If you exercise this right, we will cease processing your data for these purposes.

Right Not to Be Subject to Automated Decisions:

  • We guarantee your right not to be subject to decisions made solely based on automated processing, including profiling, that produce legal effects concerning you or significantly affect you in a similar way. If desired, you may request human review of decisions based on automated processing.

Revocation of Consent:

  • At any time, you have the right to revoke previously granted consent for the processing of your personal data. It is important to understand that revocation of consent does not affect the legality of processing based on consent before its withdrawal. After revocation, we may be unable to provide certain services that require the processing of such data.

Exercising Your Rights:

  • To exercise any of these rights, you may contact us through the service channels provided by the Veetz application or through our website. Our team is ready to assist you and provide all necessary information about how your data is processed and how you can exercise your rights.

IVATEC is committed to ensuring that your information is treated with respect and transparency, maintaining your trust and ensuring the security of your data.

Specific Data Security​

At IVATEC, the security of your data is our top priority. We have adopted a series of specific security measures aimed at protecting your information against unauthorized access, alteration, disclosure, or destruction. We understand the importance of the personal and sensitive data collected by the Veetz application and are committed to protecting the privacy and integrity of this data through the following initiatives:

End-to-End Encryption:

  • We have implemented end-to-end encryption for all communications within the Veetz application. This means that your messages, photos, videos, and animal health data are encrypted from the moment they are sent until they are received by the intended recipient, ensuring that only you and the recipient can access this information.

Secure Data Storage:

  • Sensitive data, including personal and animal health information, is stored on secure servers, protected by advanced security technologies such as firewalls and intrusion detection systems. Additionally, we enforce strict data access policies, ensuring that only authorized personnel can access sensitive information when strictly necessary.

Protection Against Cyber Attacks:

  • We regularly update our systems and infrastructure to protect against the latest cyber threats and vulnerabilities. We conduct penetration testing and security scans to identify and promptly address any weaknesses in our security.

Security Incident Management:

  • In the unlikely event of a data breach, we have established incident