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Resolve stock and billing for a vaccine

Sometimes the vaccine is recorded, but the stock exit or the account items don't finish right away. The dose is never lost: it keeps a pending status that you resolve from the history.

Before you begin​

  • Retrying the integration and reconciling require administrator permission.

Retry the integration​

  1. In the patient record, under Vaccination, the pending vaccine shows Stock or billing pending.
  2. Click View vaccination history.
  3. On the pending application, click Retry integration.

Do not apply the vaccine again to fix it. That would record a second dose.

Enter the lot actually used​

If the dose was applied with no lot available, the history offers Reconcile. Choose the Lot actually used, write the Reconciliation reason and click Confirm reconciliation. This only works while the stock exit has not been sent yet.

Void an application​

  1. In the history, click Void vaccination on the application.
  2. If the dose had stock or billing, click Review stock and billing on the void event.
  3. Write the reason and confirm.

Good to know:

  • Return the unused physical dose to stock starts unchecked. Tick it only if the dose was not applied and can be reused. An applied dose stays consumed.
  • In an open account, the voided dose's charge is set to zero and the line is locked. In a sale already closed, veetz records a sales return.
  • The decision can't be changed after you confirm it, and each reconciliation is recorded.