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Ask the IVATEC Assistant

The IVATEC Assistant answers questions about how to use veetz, based on this help center.

Before you begin​

  • You need permission to use the assistant. If you do not see it, ask the subscriber.

Steps​

  1. Click the quick actions button (⚡) at the bottom of the screen, then IVATEC Assistant. The panel opens on the side.
  2. Type your question in Ask a question..., such as "how do I open the cash register?".
  3. To show what you see, click Capture screen or Attach image. You can mark the image with Draw, Rectangle, Arrow or Text, and crop it. Then click Confirm image and attach.
  4. Click Send.

Done​

The answer appears in the panel. Click Copy response to copy it. To start over, click New conversation.

If the assistant does not find a reliable answer, it says so and offers Open help center.

warning

The assistant can make mistakes. Check important information, and any clinical interpretation of an image must be reviewed by a veterinarian. Images are used only to answer the question and are not saved in veetz.

If something goes wrong​

  • "Question limit reached": wait the time shown and ask again.
  • Image refused: use a PNG or JPEG image up to 5 MB. Crop it if it is too large.
  • "You don't have permission to use the assistant.": ask the subscriber.