Fix access problems
What each person sees in veetz depends on their profile and permissions. A missing menu or button is usually a permission, not an error. Only an Administrator changes permissions: see Change a team member's permissions.
Quick check
- Sign out and sign in again. Permission changes only apply at the next sign-in.
- Find what is missing in the tables below, with the permission it needs.
- Ask the account administrator for that permission and give its code, such as
report:view. Every permission is in Permissions and profiles.
Messages
| What you see | What it means | What to do |
|---|---|---|
| "You don't have permission to open this page" | Your profile does not include this area. | Ask the administrator for the area's permission (table below). |
| "Access denied" | veetz refused the action because you lack the permission. | Ask the administrator for the permission. If you call support, share the Error code. |
| "Clinical options unavailable" or "Clinical access unavailable" | The clinical sections of the animal record need View clinical records and your own saved veterinarian profile. | Read the end of the message. Veterinarian profile: save yours. Permission: ask the administrator. "Could not be verified": try again. |
| "Only the account owner or an account admin can manage team members." | Your profile does not manage the team. | Only a Store manager or an Administrator manages the team. |
| "This cash register was opened by another operator. Only a manager or administrator can change or close it." | Each operator closes their own cash register. | Ask someone with Close the cash register or an Administrator. |
| "Your workspace is not active yet" | The account has no active subscription. | Talk to the account owner. |
Areas of the main menu
The main menu only shows the areas you can use. Dashboard and Settings appear for everyone.
| Area | Permission it needs |
|---|---|
| Animals | View animals (animal:view) |
| Clients | View clients (client:view) |
| Sales | View sales (sales:view) |
| Financial | View payables and receivables (finance:view) |
| Reports | View reports (report:view) |
| Calendar | View the calendar (schedule:view) |
| Exams | View clinical records (clinical:view) |
| Documents | View the document library (documents:view) |
| Chat | Use the chat (chat:use) |
| Products | Register products (product:write) |
Items inside Settings and the account
| Item | Permission it needs |
|---|---|
| Business Profile | Business profile (settings:business) |
| Products | Register products (product:write) |
| Suppliers | View suppliers and their contacts (supplier:view) |
| Inventory | Stock entries, exits and transfers (stock:move) |
| Clinical Settings | Clinical settings (settings:clinical) |
| Integrations (WhatsApp and email notifications) | Manage members, billing and invoices (account:admin) or Business profile (settings:business) |
| Team Members, Billing and Invoices, under your photo | Manage members, billing and invoices (account:admin) |
| Digital certificates, under your photo | View digital certificates (signature:view) |
Buttons that need more than the area
- Overview and Payments in Sales: View reports (
report:view). - Commissions in Sales: View every employee's commissions (
sales:commission) and View reports. My commissions: View your own commissions (sales:commission-own). - Sale in the ⚡ button: Sell and quote (
sales:write). Quote appears with View sales, but creating a quote needs Sell and quote. - IVA in the ⚡ button: Use the IVA assistant (
assistant:use). - Issuing a prescription, certificate or report: Issue prescriptions, certificates and reports (
clinical:issue) and the veterinarian credential. See Set up your veterinarian profile. - Setting up someone else's agenda: Open and configure the team's agendas (
schedule:manage) or Manage members (account:admin). Your own agenda needs nothing extra. - Reports: each one also needs the permission of its area. See View a report.