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I did not get the email

Go through this list in order. Most of the time, one of these answers is "no".

For a client​

  1. Is the notice turned on in Email notifications?
  2. Does the client have an email saved and Notifications authorized in their record? See Client email authorization.
  3. Was the email address changed after the authorization? If so, record a new authorization.
  4. Did the event really happen? For example, was the appointment saved for a future time, or was the service marked as completed?
  5. For the reminder: has the time come? It goes out two hours before the appointment.

For a team member​

  1. Is Email me when someone adds an appointment to my schedule turned on? See Emails for my appointments.
  2. Did someone else create the appointment? Appointments you create for yourself do not send this notice.
  3. Is the email in your profile correct?

In the inbox​

  • Check spam, junk and other inbox tabs, such as Promotions or Updates.

Sending is automatic and can take a few minutes. Do not recreate appointments to try to resend an email.

If you need support​

Contact IVATEC support with: the business, the kind of notice, the date and time of the action, and which appointment or service it was. Support will never ask for your password or access codes.