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The WhatsApp notice did not arrive

Go through this list in order. Most of the time, one of these answers is "no".

  1. Is the clinic's WhatsApp Connected? Click Check connection. See Connect your clinic's WhatsApp.
  2. Is the notice turned on under Transactional notifications? See Choose the WhatsApp notices.
  3. Are the client's country and phone number right?
  4. Does the client have Notifications authorized for WhatsApp? See Client WhatsApp authorization.
  5. Was the action saved? Does the appointment have the right client, animal and business? Was the service completed, and not just sold?
  6. For the exam: is the status released, and not just completed?
  7. For the reminder: has the time come? It goes out two hours before the appointment.

The message is sent in the language of the client's record. If the language is wrong, talk to support.

Sending is automatic and can take a few minutes. Do not recreate appointments to try to resend a message.

If you need support​

Contact IVATEC support with: the client, the action done in veetz and the time. Support will never ask for your password or access codes.