Choose the WhatsApp notices

Choose which notices the clinic's WhatsApp sends to clients.

Before you begin

• The clinic's WhatsApp must be connected.

Steps

1. In the main menu, click Settings. If you are inside another area, first click the ← arrow at the top of the left menu until you are back on the dashboard.
2. Under Integrations, click WhatsApp.
3. Under Transactional notifications, turn on the notices you want to send: Appointment confirmation, Appointment reminder, Service completed and Exam available.

Done

"Notification preference saved." appears. From now on, notices go out on their own after these actions:

Action in veetz	Notice the client gets
Create an appointment with the right client, animal and business	Appointment confirmation
Keep the appointment scheduled	Reminder two hours before, even with veetz closed
Complete the service	Service completed
Save the exam with the status released	Exam available, with no result in the message

Watch out for two differences:

• Closing the sale is not completing the service. The notice only goes out when the service itself is completed.
• Completed is not released. The exam notice only goes out when the status is released.

Each notice only reaches clients who authorized WhatsApp.