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Common problems in sales and payments

  • "Open your cash register before completing the sale.": click Open cash register in the same window. See Open the cash register.
  • "This cash register belongs to a previous operational day.": close yesterday's cash register before the new shift. See Close the cash register.
  • "Closing is available after all pending sales above are completed.": finish or receive the sales listed under Pending sales, then close.
  • "Price not configured": the item has no price in the catalog. Ask an administrator to set one.
  • "Out of stock here": the product is available in another company. veetz offers to switch to it.
  • "Add at least one item before closing the sale.": the sale is empty.
  • "Identify the customer before finalizing the sale on account.": select the client on the sale before choosing Sale on account.
  • "Select at least two sales from the same client, organization and currency.": to receive several sales, choose sales that match.
  • "Conflict — reload before retrying" or "This sale changed on another device": click Reload, check the sale and repeat only what is missing. Do not click the same button again and again.