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Review receipts in the cash register

When a payment is interrupted, by a lost connection or a closed window, it stays under Receipts needing review. The cash register only closes after all of them are resolved.

Before you begin​

  • Correcting or discarding a receipt requires a manager or administrator.

Steps​

  1. In the main menu, click Sales, then Cash register. If you are inside another area, click ▾ next to the ← arrow at the top of the left menu and choose the area.
  2. Under Receipts needing review, check Sale total, Already received and Still to receive.
  3. Click Review receipt.
  4. Choose the action veetz offers:
    • Continue receipt: only if this amount was actually received.
    • Receive outstanding balance: to charge what is left.
    • Correct pending receipt: matches the record to what was confirmed. Write the note.
    • Discard payment request: no money was received. The sale stays open.
  5. Confirm.

Done​

The receipt leaves the list. When the list is empty, you can close the cash register.

A client's debt is not a cash register issue: it appears separately, in the client's financial history.

If something goes wrong​

  • "The request still needs review.": click Check again and check the amounts before continuing.
  • Never charge the client again without checking Already received. If in doubt, click View sale.