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Refunds and Corrections

Sometimes money has to go back: a service was charged twice, the client gave up on a product, an amount was typed wrong. In Veetz, a refund is always explicit, justified, and traceable — you choose the payment, say how much goes back and why, and the sale's financial situation is recalculated automatically.

Refund of a payment × return of a sale

This tutorial covers the financial movement: returning money from a payment. If products are coming back to stock, that is a sale return — see Returns and Corrections in the Sales tutorial. The two can happen together, but they are registered in their own places.

Where to Refund​

  • From the sale: open the sale details and go to the Payments tab. Each payment in the list offers the Refund payment action.
  • From the Payments screen: on the sidebar, Sales → Payments, find the payment and click the Refund action. See Exploring Payments and Daily Totals for the filters that help you find it.

The Refund Dialog​

  • Payment: identifies the payment being refunded;
  • Refund amount: the value to return. It must be positive and can never exceed what is left of the payment — so a payment can be refunded in parts, and Veetz keeps track of how much is still refundable;
  • Reason: always required. This text stays in the history and answers tomorrow's question: "why did this money go back?".

Click Confirm refund. On success, Veetz confirms: "Refund completed."

What Changes After a Refund​

  • The sale's Financial status is recalculated: a fully refunded sale shows Refunded; a partial refund can bring a Paid sale back to Partially paid, reopening the difference;
  • The refund appears in the payment history of the sale and in the Payments screen;
  • When the refund returns cash, the amount is deducted from the drawer and appears as Cash refunded in the cash session's counting memory — see The Cash Register Session.
Refunds are always online

Refunding requires an internet connection. If you are offline, the message "Refunds can only be made while online." appears — reconnect and try again.

Partial refund in practice

A client paid R$ 500 for a package and cancelled one session of R$ 100? Refund R$ 100 of the original payment, with the reason "Session of the 15th cancelled". The sale reopens exactly R$ 100, and the remaining R$ 400 stays received — no need to undo everything and start over.

Next Steps​

If you encounter any difficulties during this process, do not hesitate to contact our support.